Returns & Guarantee
We stand behind it — so you don't have to gamble.
We'd rather earn your trust than trap your money. Here's exactly what's covered, in plain English.
Every peak sits true — or we replace it free.
If any TrueCenter Apex Track peak arrives defective — not sitting true and symmetrical out of the box — we replace it free and cover the shipping. No photos-runaround, no fight. The peak is the part that makes or breaks a clean install, so it's the part we guarantee hardest.
The 30-Day Installer Test Drive.
New to IronPeak? Put a kit on a real roof. If it doesn't install faster and cleaner than your current method, send it back within 30 days.
Cash refund up to one kit
Get a full cash refund up to the price of one standard kit ($1,299) within 30 days. That covers the try-it-and-see order with zero risk to you.
Bigger orders → store credit
Ordered more than one kit's worth? Anything beyond the first $1,299 comes back as store credit — so you can re-order exactly what the next job needs.
Why the structure: we're an installer-built company in growth mode, and capping cash refunds while keeping the rest as store credit lets us keep prices low and inventory flowing — instead of building the cost of big one-off refunds into everyone's pricing. Ordered the wrong pitch or color? That's a standard exchange — just reach out.
Built to last — backed for 5 years.
RGBW LED strands · 5 yr
Covered against defects and failure under normal use.
Controllers · 5 yr
App-enabled RGBW controllers: 5 years mounted inside a garage or building, 2 years mounted outdoors.
Power supplies · 5 yr
600W surge-protected PSUs: 5 years mounted inside a garage or building, 2 years mounted outdoors.
Aluminum track & Apex · 5 yr
Warranted against manufacturing defects for 5 years.
The 5-year warranty covers LEDs, aluminum track and Apex components against defects and normal-use failure. The control box (controller and power supply) is covered for 5 years mounted inside an enclosed garage or building, or 2 years mounted outdoors, including under an eave, porch or carport. Warranty does not cover damage from misuse, accidents, lightning, power surges, improper installation outside our guidelines, or normal wear.
Three simple steps.
Reach out
Email devan@ironpeaklighting.com with your order number and what's going on.
We sort it
Defective peak or part? We ship a replacement and cover shipping. Returning a kit? We send instructions.
You're covered
Replacement, refund, or store credit per the terms above — handled without the runaround.
Returns & refunds — the details.
What's the return window?
30 days from delivery, on any order. Items should be in resellable condition with original components. The Perfect-Peak replacement applies regardless — if a peak arrives defective or not true, we replace it free.
How do refunds work on bigger orders?
You get a full cash refund up to the price of one standard kit ($1,299) within 30 days. Anything beyond that comes back as store credit. As an installer-built company in growth mode, this lets us keep pricing low and inventory moving rather than baking big one-off refund costs into everyone's price.
I ordered the wrong pitch or color — what now?
That's a standard exchange, not a defect. Reach out within 30 days and we'll swap it. (The free Perfect-Peak replacement specifically covers peaks that arrive defective or not true/symmetrical — one free replacement per defective peak.)
Who pays return shipping?
For a defective or incorrect-from-us item, we cover it. For a change-of-mind return or wrong-item-ordered exchange, return shipping is the customer's responsibility.
What does the 5-year warranty cover?
LEDs, aluminum track and Apex components are covered for 5 years against defects and normal-use failure. The control box (controller and power supply) gets 5 years mounted inside an enclosed garage or building, or 2 years mounted outdoors. It doesn't cover misuse, accidents, lightning, power surges or improper installation.
How fast do replacements ship?
We move fast on defective peaks and parts — that's the whole point of the guarantee. Reach out and we'll get a replacement moving.
Guarantee & returns — quick answers.
What warranty should permanent Christmas lights come with?
IronPeak backs every kit with a 5-year warranty: LEDs, aluminum track and Apex components are covered for 5 years against defects and normal-use failure, and the control box gets 5 years mounted indoors or 2 years mounted outdoors. If any TrueCenter Apex Track peak arrives not sitting true and symmetrical out of the box, we replace it free and cover the shipping.
What does the 30-Day Perfect-Peak Guarantee cover?
Every peak sits true — or we replace it free. If any TrueCenter Apex Track peak arrives defective — not sitting true and symmetrical out of the box — we replace it free and cover the shipping, with one free replacement per defective peak. The Perfect-Peak replacement applies regardless of the standard 30-day return window.
Is there a money-back guarantee on my first order?
Yes, and every order after it gets the same 30-day return. On your first order, that's the 30-Day Installer Test Drive: put a kit on a real roof, and if it doesn't install faster and cleaner than your current method, send it back within 30 days. You get a full cash refund up to the price of one standard kit ($1,299); anything beyond that comes back as store credit.
Do I get a refund or store credit if I return a kit?
Both, depending on order size. You get a full cash refund up to the price of one standard kit ($1,299) within 30 days; anything beyond that comes back as store credit. As an installer-built company in growth mode, this lets us keep pricing low and inventory moving rather than baking big one-off refund costs into everyone's price.
How do I start a return?
Email devan@ironpeaklighting.com with your order number and what's going on. If it's a defective peak or part, we ship a replacement and cover shipping; if you're returning a kit, we send instructions. From there you're covered — replacement, refund, or store credit per the terms above, handled without the runaround.
Questions before you buy? Just ask.
We'd rather answer up front than have you guess. Reach out any time — or run the numbers first.
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